Anita Spero Design store policies

Return Policy:

All sales are final No returns except for damaged merchandise. Please inspect your order promptly upon receipt and notify Anita Spero Design (ASD) immediately of any damage or shortages. Failure to report damage in a timely fashion can result in denial of refund.

Damaged Item Policy:

Although we always pack items with extreme care, on occasion, an item will get damaged in transit. Every item is insured when we ship. If you receive a damaged item, the following steps MUST be taken in order to receive a refund- Hold on to all packaging until told otherwise. Notify ASD within 48 hours of receipt of damage. Take multiple pictures of the box and packaging, as well as the damaged item. All must be submitted to ASD for forwarding to our insurance carrier. In addition, the insurance carrier may require you to submit an affidavit to verify the damage. The carrier, such as UPS, may also request to physically inspect or pick up the item, so it is important to keep all packaging until given further instructions. Refunds are typically issued within 10 business days once all information is submitted. Refusal to cooperate with any of these policies can result in denial of refund.

HOW TO RESERVE AN ITEM WITH ME (I don't do layaway)

I do not offer layaway, but you can reserve an item with me.  If you wish to reserve an item, there is a non-refundable $30.00 deposit per item required at the time of placing the reserve. You will receive an invoice through Paypal to your email, for the reserve fee. Once paid I will make the item unavailable to anyone for 30 days. The remaining balance (less the $30.00 deposit) must be paid within 30 days. This payment will go directly through this website, so no additional invoice will be sent. If items not purchased within 30 days the deposit will be forfeited, and the item(s) will be relisted in the store.

Privacy Policy:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

     When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

    We collect such Non-personal and Personal Information for the following purposes:

    To provide and operate the Services;

    To provide our Users with ongoing customer assistance and technical support;

    To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

    To comply with any applicable laws and regulations.

    Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

     If you don’t want us to process your data anymore, please contact us at webmaster@anitasperodesign.com